We offer uncapped voice solutions for outbound Call Centres.
We charge a fixed rate per seat per month which is the most competitive in South Africa.
We allow you to dial from 8 am to 6pm (Monday to Friday) and 8am to 1pm on a Saturday.
Our voice includes a full predictive dialer option so you get 2 lines per agent.
We offer a 24/7 off-site monitoring with minimum downtime.
If you take more than 30 seats, we offer a free on-site technician as an option subject to area that you are based in.
We offer calls uncapped, calls to all local landline and cellular providers within South Africa.
We do not offer international calls in this package however we offer special rates on international calls if required.
We offer outbound or inbound numbers with our service.
We can port existing numbers if required.
Uncapped Data for call centres:
We work with all Tier 1 providers for Fibre in South Africa.
We offer layer 3 service for full internet usage with a 99.5% up-time guarantee.
We also offer layer 2 for voice for any of your VPN needs.
We will negotiate the best deals on the market with our discounts and pass onto you the end user.
We have a team of skilled solution specialists to assist with Internet/Web security, Network security and Hardware security.
We will also facilitate data centre offering to complement your solution.
All we require is your GPS coordinates and we will conduct a desktop survey.
Call Centre Platforms:
We use Vicidial as our primary system.
We offer integration into various systems and sectors.
We cater for Debt Counsellors, Debt Collections, Cellular Sales,Insurance,Tracking and all sectors.
We can integrate into any CRM or front end.
We have our OWN SMS platform for call centre.
We have our own live AVS platform
Call Centre Leads/Lead Generation:
We currently have our own loyalty and wellness programs, and have access for digital marketing to over 20 million South Africans and Africans as well.
We have over 2500 field agents in every province in South Africa which gives us the edge with direct face to face lead generation.
We have our own sms/vms and email gateway platforms to offer smart marketing options.
We even own software to clean cellphone numbers by pulling out non-existence in our platform.
We offer sms from as little as 16 cents return billing with DMS live opt outs.
We also offer data cleaning to your existing bases.
Call Centre Staffing:
We have a partnership with all learnership programs in South Africa.
This means we can offer workplace experience programs where we will give you paid learners for a period of 6 months to 18 months giving you free staff to expand and take you to new levels.
We also have our own training department and we can offer skilled training for your existing call centre staff.
PER SEAT MODEL with Fully Set-up Call Centres:
We offer a fully set up call centre model for only R5000 per seat includes the ffg:
Uncapped Voice to dial as much as you want(SA local and cellular only).
Uncapped Fibre 200 meg internet with failover.
Computers with windows and office pre-installed.
Headsets,keyboards and mouses.
Call Centre clusters and chairs.
Manager desk and chair.
Fully Air-conditioned offices.
On-site technical and IT support .
On-site trainer and coaches.
Trained QA department(if you dial our campaign or yours).
Includes a Call Centre agent (this is part of workplace program).
On-site HR.
Reception facility.
Meeting rooms and boardroom.
Inbound facilities also available.
Call Center Support and Back-up:
We offer full IT installations for call centres.
We offer onsite placement at no charge depending on the contracts we have with client.
We offer 24/7 full remote support.
Campaigns for Call Centres:
We offer campaigns to call centres with our network providers.
We also offer our own campaigns that we own and manage.
We offer full debit order facilities from AEDO to NAEDO and various collection platforms.
We offer full campaign briefs with training and ongoing support.
Our campaigns offer once off commissions and annuity income as well.
